The Videoguys understand that unfortunatley not all PCs are created equal. As a result, not everyones install and set up goes completely right the first time. We understand this because we set up, install and test every new board when it first ships. We feel that our database of tech support problems and solutions is the best in the industry. As a service to not only our customers, but digital videographers everywhere, we are now making available this valuable information FREE to you on our website!!
Videoguys Digital Video Editing Tech Support Hotline (516) 759-1615
E-Mail tech support questions to: techguy@videoguys.com
Improve your NLE Video Editing systems performance
Often the key to getting great quality video is in the fine tuning. Making sure you have all the right settings and having everything properly installed will give you the best possible performance. Our tech support pages are updated constantly, to make sure you get all the latest info. Before you even install your new card, you may want to download the latest drivers. We are confident that if you take the time to read and follow the instructions on these pages not only will your system perform better, your install will go much smoother!!
Videoguys' Top 10 tech Support Tips
The first place to go if you are having trouble. Following these tips could save you hours of tech support headaches and frustration!!! These tech tips assume you have a current computer: P4 (or Athlon eqiv.) 1.8 Ghz or faster, running WinXP (Home or Pro)
Today's computers are faster and more powerful then ever. As a result of all this pure computing power, video editing software and hardware are easier to install then ever. Unfortunately, things can and still do sometimes go wrong.
Tips & Tweaks for Windows Vista 64
Based on the fantastic results we are able to achieve with our DIY7 Intel Core i7 based NLE workstation, we discovered that Vista 64 SP1 is very stable and provided us with excellent performance for our favorite video editing applications and hardware. Just follow the tips and tweaks below and you to can start taking advantage of Vista 64!.
Videoguys DIY 7 Intel i7 Video Editing Workstation Recommendations
We've been waiting for more then two years to break free from our 32-bit shackles and finally embrace the 64-bit future. We have seen the future, and we have built a machine to take full advantage of it. Videoguys DIY7 is simply the most cost effective platform for video editing we’ve ever put together. For around $2,000 this machine blows the doors off any DIY build article we’ve ever done. The jump in performance and power from DIY6 to DIY7 is nothing short of amazing!
Windows XP Tips, tricks & TWEAKS!
XP has been around for a bit and our industry has had the chance to work with it and optimize their products for it. Videoguys is now giving WinXP our highest recommendation and it is the OS you should be building your new NLE system on. Before you install your new NLE hardware / software, we urge you to check out our WinXP info. Once again Dave Laborde has come through with some excellent WinXP TWEAKS to optimize your system for digital video editing.
System Recommendations for Video Editing
We get asked all the time, "What computer system should I use for DTV?" This page was created to give you some basic guidelines. We discuss the latest and greatest technologies and let you know if we recommend them or not. We also outline what kind of computer you need for the different levels of DTV. This page includes a list of known potential compatibility issues and hardware/software to stay away from. If you are getting a new computer for your NLE system, this page will save you time and money!!!
Videoguys Do-It-Yourself NLE Computer Guides
Back in Febuary of 2004 we posted our first DIY article as a guidebook for digital videographers who wanted to build their own NLE computer on a tight budget. As of June 2006 we have now published four of these artices, each with a different budget and performance level. These articles are for you to use as a guide inbuilding your own video editing computer. The closer you stick to our 'recipe' the better your results will be. We periodically update our articles to reflect the latest prices and performance boosts.
Videoguys' Recommended Solutions for Video Storage
One of the most confusing things about digital video editing is the storage requirement. In this article the Videoguys Techs will help you better understand just what kind of storage you'll need for your video productions. Mac or PC based video editors face the same storage challenges and questions, and we've got the straight forward answers you need!
Videoguys' Message Boards
Join our growing community of digital videographers all over the world! Our new message boards are easy to navigate and searchable. Even more important, our message boards feature active participation from our sales and tech support team
Vendor Tech Support Directory
We've compiled a list of all the easiest ways to reach our Vendors directly. This index includes direct link to the manufacturer's tech support page on their web site, tech support phone numbers (toll-free when available) and links to community support forums.
DTV Resources
Some great links to other very informative DTV sites on the web. Many of these sites list The Desk Top Video Handbook On Line and some of have been given permission to reproduce parts of our site.
There is also a list of some very good list servers for some of the most popular boards, software and more. Not only do you get the list of lists, but I give you all the info you need to subscribe!!